Frequently Asked Questions
Everything you need to know about shopping with NANUK
How long does shipping take and what are the costs?
We offer standard shipping which typically takes 3-5 business days and express shipping which takes 1-2 business days. Shipping is free on all orders over $150; otherwise, a flat rate is calculated at checkout based on your location.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please note that certain sale items may be marked as final sale and are ineligible for return.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. As our fits vary between 'Oversized' and 'Slim Fit,' we recommend checking the 'Size & Fit' description on the individual product page for the most accurate guidance.
Which payment methods do you accept?
NANUK accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
Sustainability is at the core of NANUK. We prioritize organic cotton, recycled polyester, and ethically sourced wool. Detailed material compositions for every garment can be found in the 'Sustainability' tab on the product description.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can request a cancellation or modification within 60 minutes of placing your order by contacting our customer support team. After this window, the order cannot be altered.